Privacy Policy

We collect various types of information to provide and improve our home care services:

• •Personal & Contact Information: Full name, date of birth, address, email, phone number, and emergency contact details.
• •Health & Medical Information: Medical history, current medications, care requirements, and physician details (with explicit consent).
• •Caregiver Information: Professional qualifications, background checks, work history, and availability.
• •Service Records: Visit logs, care notes, and service feedback.
• •Technical Data: IP address, device information, and usage patterns on our platform.

We use your information to provide and improve our services:

• •Matching you with the most suitable caregiver based on your specific needs and preferences.
• •Processing payments and managing your account.
• •Maintaining accurate care records and service history.
• •Communicating important service updates, changes, or emergencies.
• •Improving our services through analysis of usage patterns and feedback.

We implement robust security measures to protect your personal information:

• •Encryption of sensitive data both in transit and at rest.
• •Strict access controls and authentication measures.
• •Regular security audits and vulnerability assessments.
• •Secure disposal of information when no longer needed.

All caregivers and staff undergo thorough background checks and sign confidentiality agreements.

You have the right to:

• •Access and receive a copy of your personal information.
• •Request corrections to inaccurate or incomplete information.
• •Withdraw consent for specific data processing activities.
• •Request deletion of your data, subject to legal requirements.
• •Opt-out of marketing communications at any time.

To exercise these rights, please contact our Data Protection Officer at .

We only share your information when necessary and with appropriate safeguards:

• •With assigned caregivers to facilitate care services.
• •With healthcare professionals involved in your care (with consent).
• •With payment processors to complete transactions.
• •When required by law or to protect vital interests.

We never sell your personal information to third parties.

We retain personal information only as long as necessary:

• •Active client records are maintained for the duration of service plus 7 years for legal and tax purposes.
• •Medical records are retained according to healthcare regulations.
• •Inactive accounts are securely archived after 2 years of inactivity.

Data is stored on secure servers with appropriate technical and organizational measures.

We may update this privacy policy periodically to reflect changes in our practices or legal requirements.

• •We will notify you of significant changes through email or prominent notices on our website.
• •Your continued use of our services after such changes constitutes acceptance of the updated policy.

The "Last updated" date at the top of this page indicates when this policy was last revised.