Every day,
24 hours care
Find clear, transparent answers about our care services, pricing, caregiver vetting, and clinical oversight.
Our clinical care advisory team is here to help. Get in touch for personal guidance on selecting the right plan for your family.
Simply click 'Book a Consultation' or 'Find a Caregiver' and fill out the form with your care needs. Our clinical team will assess your requirements and match you with qualified caregivers within 24 to 72 hours.
We need details about your care requirements, medical history or daily assistance needs, preferred schedule, location in Nigeria, and any special dietary or mobility preferences.
Standard matches are completed within 24 to 72 hours following the initial assessment. For urgent or emergency recovery needs, expedited matching can deploy a caregiver within hours.
Yes, 100% of our caregivers undergo comprehensive government identity validation (NIN), criminal background checks, address verification, guarantor clearance, and healthcare credential verification.
Our team includes certified care aides, registered nurses (RNs), and specialized geriatric assistants. All caregivers complete mandatory training in elder psychology, infection prevention, emergency response, and compassionate care.
We verify nursing licenses with the respective professional councils, contact past healthcare employers for reference checks, and conduct hands-on clinical competency assessments before onboarding.
Pricing is transparent: Companion Care starts from ₦15,500/session or ₦110,500/month; Nursing & Wellness Care starts from ₦25,000/session or ₦175,500/month; and Holistic Care starts from ₦45,000/session or ₦299,000/month. An initial clinical assessment is ₦5,000 to ₦10,000.
We accept Nigerian bank transfers, debit cards, and international credit/debit cards for diaspora sponsors. Automated monthly renewals are also supported.
No, we offer flexible contracts ranging from single recovery visits to month-to-month care plans that can be modified or paused anytime with reasonable notice.
Through our 'Care is Coming Home' program, sponsors in the US, UK, Canada, and Europe can book care online, pay in foreign currency or Naira, and receive regular photo logs, vitals charts, and nurse notes via their dashboard.
Reports are uploaded after every visit and emailed directly to family sponsors. You can view blood pressure, blood glucose, meal logs, and nurse observations in real-time.
Yes. Cyona Medicare uses bank-grade 256-bit SSL encryption and adheres to strict medical confidentiality and healthcare privacy standards.
Absolutely. Family comfort and rapport are our top priorities. If you feel the caregiver is not the right fit, your dedicated Care Lead will arrange a replacement at no additional charge.
Cyona Medicare maintains an on-call relief network of vetted caregivers to ensure zero interruption to your loved one's scheduled care routine.
Yes. Our Nurse Care Lead conducts regular health reviews and will recommend adjustments (e.g., stepping up from companion care to specialized nursing care) as recovery progresses.